Docs
Resources
Developer support resources, troubleshooting guides, and reference materials to help you get the most out of Sent's messaging platform.
Support Resources
Changelog
Platform updates, new features, API changes, and important announcements with migration guidance.
Glossary
Essential messaging industry and Sent-specific terms, acronyms, and technical concepts.
Error Catalog
Comprehensive error codes, causes, and remediation steps for troubleshooting common issues.
Getting Help
Self-Service Resources
- Troubleshooting guides for systematic issue diagnosis
- API reference with complete endpoint documentation
- Code examples and implementation patterns
- Community discussions and shared solutions
Developer Support
- Email support for technical questions and integration help
- Priority support for Growth and Scale tier customers
- Dedicated account management for Enterprise customers
- Community forum for peer-to-peer assistance
Enterprise Support
- 24/7 technical support with guaranteed response times
- Dedicated Slack channels for real-time assistance
- Custom integration guidance and architecture reviews
- Proactive monitoring and performance optimization
Support Response Times
- Community: Best effort response via forum
- Starter/Growth: 24-48 hours via email
- Scale: 8-12 hours via email
- Enterprise: 2-4 hours via dedicated channels
Need immediate help? Check our Error Reference and Error Catalog for the fastest resolution to common issues.