The Sent Dashboard

The Sent Dashboard is your central hub for sending messages, managing contacts, templates, generating API keys, and managing your account.

Get to know in minutes the ins and outs of the Sent Dashboard, its features, capabilities and what it can do for you.

You will need a Sent account to be able to access the Sent Dashboard
- If you don't have one, you can create yours here
- You will receive an email with a magic verification link to verify your account

Getting Started

The dashboard is available at two levels depending on your onboarding stage:

Light onboarding (email + phone verified): Access templates, API keys, playground, contacts, activities, and number lookup. The 6 pre-built templates are ready to use immediately.
Full setup (KYC + channels complete): Unlocks full functionality including your own sender number, custom templates, compliance management, and billing.

If you haven't started yet, follow the Quickstart — you can have API access in ~2 minutes with just email and phone verification.

Dashboard features

The Sent Dashboard is a web-based platform that allows you to:

Have an overview of your account, messaging statistics, deliverability and balance
Manage your contacts and templates
Perform number lookup and validation
For developers
- A dynamic playground to send messages directly from the dashboard
- Generate and manage API keys and credentials
- View your messaging activity and logs, including webhook interactions
Manage sender profiles (your outbound identities for SMS and WhatsApp)
Configure messaging channels and destination countries
Invite and manage organization users with role-based access
Manage account settings and billing

The Sent Dashboard sidebar is organized into five sections that group related features:

Main — Overview, Templates, Playground, Contacts, Profiles
Tools — Number Lookup
Development — Activities, API Keys, Webhooks, Documentation
Account — Compliance, Channels, Users, Settings, Billing
Help — Email Support, Help Center

At the top of the sidebar you'll also find the Context switcher, which lets you switch between organizations you belong to. New sidebar entries (such as Profiles and Users) are marked with a New badge.

Dashboard Comparison (Before and after full setup)

Drag the slider to compare the dashboard before and after completing KYC and channel setup. Note: with light onboarding (email + phone only), you already have access to templates, API keys, and the playground — the slider shows the additional features unlocked by full setup.

Pre-setup completion

Post-setup completion

The Dashboard in detail

Overview Page

The Overview page is the first page you will see when you log in to your Sent Dashboard.

It gives you a quick overview of your account with the following sections:

Message Templates — shortcut to create a new template or view all existing ones
Total Contacts — total number of contacts in your account
Deliverability — your overall message deliverability rate
Balance — your current credit balance with a link to manage billing
Messages — a bar chart showing SMS and WhatsApp messages sent in the last 24 hours
Contacts — a preview of your most recently messaged or added contacts

Templates Page

The Templates page is where you can create and manage your message templates.

At the top of the page you'll see four creation cards covering every way to build a template:

Create from Scratch — start with a blank template
Import from Meta — import an approved template from your WhatsApp Business Account (WABA)
Create From Definition — build a template from a JSON definition
Create from Sample — choose from pre-designed templates

Below the creation cards, the Your Templates section lists every template in your account. You can:

Search templates by name, category, or description
Filter by status (Draft, Approved, Pending, Rejected) and category (Marketing, Utility)
View per-template analytics
Edit and delete existing templates

Template creation requires full onboarding. With light onboarding you can still use the 6 pre-built sample templates. Once you create a custom template, it is automatically submitted to Meta for WhatsApp approval — you can still send SMS messages while the template is being reviewed.

📚 Want to learn more about templates? Check out our Templates guide.

Playground Page

The Playground page lets you send messages directly from the dashboard without writing any code.

To send a test message:

Select a template from the dropdown
Pick a recipient — either enter a phone number directly or choose an existing contact from your saved list
Click Send Message

The Activity pane on the right tracks delivery in real time so you can confirm the message status (Sent, Delivered, Failed) without leaving the page.

Contacts Page

The Contacts page is where you can manage your contacts.

In this page, you can:

Create new contacts individually or in bulk via the Create Contact(s) button
Search contacts and use the Filter menu to narrow results by channel or country
View each contact's ID, country, phone number, default channel, and all available channels
Take per-row actions (edit, delete, copy the contact ID)

Each row shows: CONTACT ID, COUNTRY, PHONE NUMBER, DEFAULT CHANNEL, AVAILABLE CHANNELS, and ACTIONS.

📚 Want to learn more about contacts? Check out our Contacts guide.

Profiles Page

The Profiles page is where you manage your Sender Profiles — the outbound identities used when sending SMS and WhatsApp messages.

Each sender profile card shows:

A display name and brand description
A unique x-sender-id you use in API requests to route messages through that profile (with a one-click copy icon)
SMS and WhatsApp channel configuration and status (e.g. Not configured, Active, Failed)
A More options menu to edit or remove the profile

Click Create Sender Profile to add a new one — you can create multiple sender profiles to represent different brands, use cases, or regions within the same account.

Number Lookup Page

The Number Lookup page is where you can look up and validate any phone number.

Select the country dialing code, enter a phone number, and click Lookup to get detailed information including its format, region, type, validity, and timezone data. Use Clear to reset the form and run another lookup.

Activities Page

The Activities page is where you can view your messaging logs. Every message sent through Sent — via API or the Playground — appears here with the following details:

Message ID — unique identifier for each message (sortable)
Contact Phone — recipient phone number (sortable)
Channel — SMS or WhatsApp
Template — the template used
Direction — Outbound or Inbound
Status — Sent, Delivered, or Failed
Initiated At — timestamp of when the message was sent (sortable)

Use the Search bar to find a specific message and the Filter menu to narrow results by channel, direction, or status.

API Keys Page

The API Keys page is where you can generate and manage your API keys and credentials.

The page displays your x-sender-id at the top — the organization-level sender identifier used alongside your API key in every API request. Below that, click Add API Key to create a new key, and use the table to manage existing keys (each row shows the key's name, masked value, status, creation date, and actions to enable, edit, or delete).

Security reminder: NEVER share your Sender ID and API Key(s) with anyone.

💡 Quick tip: Use the copy icon next to your x-sender-id and each x-api-key to copy them without errors.

Webhooks Page

The Webhooks page is where you can manage your webhooks. Webhooks are used to receive real-time updates and events about the status of your messages.

Click Add Webhook to register a new endpoint. The table lists every webhook with its display name, endpoint URL, status (Active/Inactive), and creation date. Use the Search bar and Filter menu to quickly find a specific webhook.

📚 Want to learn more about webhooks? Check out our Webhooks guide.

Documentation

The Documentation entry in the sidebar opens these docs (docs.sent.dm) in a new tab — your reference for guides, API specs, and SDK documentation.

Compliance Page

The Compliance page is where you can view and manage your compliance details across five tabs:

KYC — view your business and contact information submitted during the KYC process, including business details, address, and tax information
Messaging — view your messaging compliance details
Documents — view and manage your uploaded compliance documents
Opt Keywords — configure keywords that trigger opt-in or opt-out actions (e.g., STOP, START)
Auto Reply — set up automatic replies triggered by opt keywords

Channels Page

The Channels page is where you configure your messaging channels, split across two tabs:

SMS tab — set your default alphanumeric Sender ID (used for all outgoing SMS messages across configured countries) and manage Destination Countries. The countries table shows each country with its current sender identity (e.g., short code or dedicated number); use Add Country to enable a new destination or request a dedicated sender identity per country.
WhatsApp tab — connect and manage your WhatsApp Business Account (WABA) configuration.

Users Page

The Users page is where you manage who has access to your Sent organization and what they can do.

Click Invite Users to add a new team member by email. The Organization Users table lists every member with the following columns:

NAME — the user's full name
EMAIL — the email tied to their account
ROLE — their assigned role in the organization
STATUS — Active, Invited, or Disabled
LAST SEEN — when they were last active in the dashboard
ACTIONS — edit role or remove from the organization

Use the Search bar and Filter menu to quickly find a user.

Supported roles are:

Role	Description
Owner	Full access to all settings and billing
Admin	Full access except billing ownership transfer
Billing	Access to billing and payment settings only
Developer	Access to API keys, webhooks, and development tools

Settings Page

The Settings page is where you can update your organization's account information across two tabs:

Business Info — update your legal business name, tax ID type, and tax ID
Details — additional organization details and account configuration

Billing Page

The Billing page is where you manage your Sent account's finances. It includes four tabs:

Overview — view your current credit Balance and click Add to credit balance to top up; quick links also surface payment methods, billing history, and preferences
Payment Methods — add or change your payment method
Billing History — view past and current invoices
Preferences — manage billing information and notification preferences

Help

The Help section at the bottom of the sidebar gives you two quick ways to get assistance:

Email Support — opens your mail client to send a message to support@sent.dm
Help Center — opens our help center in a new tab for guides, FAQs, and troubleshooting articles