Help & Reference Overview
Quick answers and resources when you need help with Sent.
What do you need help with?
❓ Common Questions
Answers to frequently asked questions
🚨 Troubleshooting
Problem → Solution format for common issues
💬 Contact Support
Get help from our team
Quick Reference
| Resource | Link |
|---|---|
| Error Codes | Error Catalog |
| API Reference | API Documentation |
| SDKs | SDK Guides |
| Glossary | Terms & Definitions |
| Changelog | Platform Updates |
Search by Error
Common errors and quick fixes:
| Error | Quick Fix |
|---|---|
401 Unauthorized | Check API key |
429 Rate Limited | Implement backoff |
Template not approved | Check template status |
Insufficient balance | Add payment method |
Support Channels
Self-Service
- Documentation - Complete guides
- API Reference - Endpoint details
- Error Catalog - Error codes
Community
- Sent on GitHub - SDK repositories and issue trackers
Direct Support
- email: support@sent.dm
- Response times: Vary by plan - see support response times
Submitting a support ticket? Include your request ID, timestamp, and code snippet (with API keys removed) for faster resolution.
Create and activate sub-account profiles via the API
Create sub-account Sender Profiles with the Sent API: inheritance and billing flags, async completion with a webhook callback, and verifying activation.
Frequently Asked Questions
Answers to common questions about Sent: getting started without KYC, pricing and billing, messaging and templates, webhooks, security, and technical limits.