Help & Reference Overview
Quick answers and resources when you need help with Sent.
What do you need help with?
❓ Common Questions
Answers to frequently asked questions
🚨 Troubleshooting
Problem → Solution format for common issues
💬 Contact Support
Get help from our team
Quick Reference
| Resource | Link |
|---|---|
| Error Codes | Error Catalog |
| API Reference | API Documentation |
| SDKs | SDK Guides |
| Glossary | Terms & Definitions |
| Changelog | Platform Updates |
Search by Error
Common errors and quick fixes:
| Error | Quick Fix |
|---|---|
401 Unauthorized | Check API key |
429 Rate Limited | Implement backoff |
Template not approved | Check template status |
Insufficient balance | Add payment method |
Support Channels
Self-Service
- Documentation - Complete guides
- API Reference - Endpoint details
- Error Catalog - Error codes
Community
- Sent on GitHub - SDK repositories and issue trackers
Direct Support
- email: support@sent.dm
- Response times: Vary by plan - see support response times
Submitting a support ticket? Include your request ID, timestamp, and code snippet (with API keys removed) for faster resolution.
Create and activate Sender Profiles via the API
Create child Sender Profiles with the Sent API: inheritance and billing flags, async completion with a webhook callback, and verifying activation.
Frequently Asked Questions
Answers to common questions about Sent: getting started without KYC, pricing and billing, messaging and templates, webhooks, security, and technical limits.