Support & Developer Resources
Developer support resources, troubleshooting guides, and reference materials to help you get the most out of Sent's messaging platform.
Support Resources
Changelog
Platform updates, new features, API changes, and important announcements with migration guidance.
Glossary
Essential messaging industry and Sent-specific terms, acronyms, and technical concepts.
Error Catalog
Comprehensive error codes, causes, and remediation steps for troubleshooting common issues.
Getting Help
Self-Service Resources
- Troubleshooting - common issues and step-by-step solutions
- FAQ - answers to frequent setup, billing, and messaging questions
- API reference - complete endpoint documentation
- SDKs and integration guides - code examples and implementation patterns
- API Status - real-time service status and incident reports
Contact Support
email support@sent.dm for technical questions and integration help. Include the request ID (meta.request_id), the error code, and a code snippet with API keys removed - see what to include in a support request.
For volume pricing or custom plans, contact sales@sent.dm.
Support Response Times
| Plan | Response time | Channel |
|---|---|---|
| Starter/Growth | 24-48 hours | |
| Scale | 8-12 hours | |
| Enterprise | 2-4 hours | dedicated channels |
Need immediate help? Check the Error Reference and Error Catalog for the fastest resolution to common issues.
Troubleshooting Common Issues
Quick problem-to-solution fixes for common Sent issues: authentication errors, message sending failures, template rejections, webhooks, and channel setup.
Docs for LLMs & AI Agents
Machine-readable versions of the Sent documentation, plain-text files optimized for LLMs, AI coding assistants, and autonomous agents.